A Canadian customer was calling to find out if there was a faster way to trigger menu commands than mousing up to the menus.
Agent:
Caller:
Agent:
Caller (after a pause):
Agent:
Caller:
Agent:
Caller:
Agent:
Caller:
Agent:
Caller (nearing his Canadian breaking point):
Agent:
Certainly, sir. There are keyboard shortcuts for many of those commands. For example, suppose you want to trigger the Select All command…
Caller:
Yes, I use that one all the time! How do I do it?
Agent:
Well, you just press Control-A.
Caller (after a pause):
Well, that’s not working for me.
Agent:
Do you have a text document open in front of you?
Caller:
Yes, I sure do.
Agent:
OK, now press Control-A.
Caller:
I am, but nothing happens.
Agent:
The text isn’t highlighted?
Caller:
No, there’s no change at all.
Agent:
That’s odd. If you press Control-A, the whole document should be highlighted. Try it again. Press Control-A. Tell me exactly what’s happening.
Caller (nearing his Canadian breaking point):
Listen. I’m pressing Control, eh? And nothing’s happening, eh?
