Tech Support - Canadian Style

A Canadian customer was calling to find out if there was a faster way to trigger menu commands than mousing up to the menus.

Agent:

Certainly, sir. There are keyboard shortcuts for many of those commands. For example, suppose you want to trigger the Select All command…

Caller:

Yes, I use that one all the time! How do I do it?

Agent:

Well, you just press Control-A.

Caller (after a pause):

Well, that’s not working for me.

Agent:

Do you have a text document open in front of you?

Caller:

Yes, I sure do.

Agent:

OK, now press Control-A.

Caller:

I am, but nothing happens.

Agent:

The text isn’t highlighted?

Caller:

No, there’s no change at all.

Agent:

That’s odd. If you press Control-A, the whole document should be highlighted. Try it again. Press Control-A. Tell me exactly what’s happening.

Caller (nearing his Canadian breaking point):

Listen. I’m pressing Control, eh? And nothing’s happening, eh?